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Jen Gauden-Hand

Jen Gauden-Hand
Director of Housing

*Please note, Jen is currently on maternity leave.

Jen leads the Department responsible for supported housing provision, the Social Lettings Agency, Maintenance Team, and InForm data system, and has spent her working life to date within our charity.

After gaining a law degree (LLB) from the University of East Anglia, Jen took a gap year during which she volunteered for Oasis Charitable Trust, and had the opportunity to put her passions for young people and homelessness into action through working on a street outreach team in Central London, a substance misuse recovery centre and leading youth and children’s work for local churches.

Jen has 16 years’ experience in the housing and charity sector, and has undertaken frontline roles as a Support Worker, Deputy Manager and Project Manager before moving into senior management as Head of Housing and now Director of Housing. Work stream specialisms include supported housing for young people, and women.

In her spare time Jen loves snorkelling, photography, time with friends and family, and enjoys any excuse to bake. She can be found at her church, All Saints Peckham, singing in the worship band and helping out on the Fairtrade stall. Or in the stands at Selhurst Park watching Crystal Palace attempt to play football!

Crystal Hicks

Crystal Hicks
Director of Development

Crystal joined Oasis Community Housing in 2017 as Head of our Business Development Unit, and has now progressed to a new director role.

Before joining us, Crystal worked for over a decade in the charity sector, leading teams to engage supporters, generate sustainable income and create meaningful partnerships between charity, public and business sector organisations. She has worked for the National Trust, Southbank Centre and National Museums of Science and Industry and has a wealth of experience of fundraising across many sectors.

She has a first class degree from Newcastle University and a Masters in Cultural practice – a response to Equalities legislation. She has a passion for equality and diversity and sits on the Women in Social Housing North East board.

In her spare time Crystal looks after her twin daughters, and is a keen amateur runner (because she loves cakes, not running). She is also a trained florist and creates arrangements for her church, St Joseph’s in Benwell.

Sarah Lister

Sarah Lister
Director of Finance and Resources

Sarah leads the finance team and the HR and admin team within Oasis Community Housing, ensuring that all of the back office functions and support is in place to enable our staff to effectively carry out their important roles.

Sarah has been a qualified chartered accountant for more than 18 years.  She has worked in the housing sector for a decade, and has been a senior leader within the sector for 8 years, leading on Finance, HR, IT and Governance.  She has worked for PricewaterhouseCoopers, Gateshead Housing Company and Northern Housing Consortium and has a wide skill set beyond finance.

Sarah is also treasurer for Durham Wildlife Trust.

Una McNicholl

Una McNicholl
Head of Employability

Una leads the Aspire team, which works to support service users as they build the skills needed to find and secure work and develop their financial capability skills.

Her background is in education, learning and skills. She has worked in the voluntary sector, taught in a secondary school, has had 15 years in senior management in the Community Education Service at Gateshead Council and 15 years in senior leadership in education, employment and skills with Newcastle City Council.
She has an Honours Degree and Master Degree and a wealth of experience leading national programmes in the North East region.

Una is passionate about social justice and improving life chances, is a trustee with Twisting Ducks, a local theatre company for young adults with leaning difficulties, a volunteer providing support to adults with dyslexia and regularly visits our senior citizens as an SVP volunteer. She has two sons and was a keen runner but is now restricted to her bike. However, she has not yet cycled to visit her extended family in Ireland!

Dr Caroline Wroe

Dr Caroline Wroe

Dr Caroline Wroe MBChB PhD is a consultant with the NHS, and the chair of Oasis Community Housing Board of Trustees. Caroline is married to Mark and they have three daughters. As an active member of her local church, Caroline is committed to living out her faith, and through OCH is passionate about seeing lives transformed by a radical Christ-like inclusion.

Experienced in safeguarding, confidentiality and data protection, dealing with conflict, and patient involvement and education, Caroline delivers essential knowledge and experience to the Board.

After training in Birmingham, and achieving her doctorate at Newcastle, Caroline developed a special interest in living kidney donation. Caroline is responsible for the regional living kidney donation service, which through collaboration and stakeholder involvement, has won national recognition. Continuing her academic studies, Caroline became honorary Professor of Teesside University in 2018.